FBC Bank has launched a banking application – Noku – which enables clients to access services on Whatsapp throughout the day amid the execution of a digital transformation roadmap.
Speaking on the latest development Friday, the bank’s company secretary, Tichaona Mabeza revealed that the firm’s digital transformation drive was beginning to pay dividends.
“The Group launched Noku, a smart Digital Assistant equipped with the capabilities to assist clients in accessing banking and insurance services on WhatsApp at any time of the day.
“We also introduced a WhatsApp capability on YAKO, our digital insurance onboarding product which allows vehicle owners to purchase Third Party Motor Insurance instantly using a mobile device,” he said.
Noku also allows anyone to open an FBC Instant Account or Mobile Moola wallet on WhatsApp without visiting a physical branch.
Existing FBC account-holders who are registered for Mobile Moola can start banking with Noku on Whatsapp by saving the number 0776 670 211 on their smartphones as a phone contact.
Once Noku’s contact is saved ,one can initiate a conversation with Noku in the same way they do when chatting with a friend or relative on whatsapp.
One can start the conversation with Noku with any greeting message of their choice such as ‘Greetings’, ‘Hi’, ‘Whatsapp’, ‘Etaa’, ‘Maswera sei?’ or ‘Ndeipi’ to start banking or insuring with Noku.
Noku, can serve clients with the following services:
- Balance Enquiry
- Mini Statement
- Bill Payments
- Internal Transfers
- Zipit to Other Banks
- Zipit to Cell
- Mobile Banking Pin change
- Block Card Functionality
- Beneficiary Management
- Third party insurance
- Third party and Zinara licence
- Zinara licence only
The developments come at a time when the Covid-19 pandemic has triggered a rude awakening in the world of business pushing companies to invest in technologically related innovations to interface with their clients remotely. ■